Expect more. More communication. More service.

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OUR 10 STEPS PROCESS ENSURES A THOROUGH PLANNED APPROACH TO THE MANAGEMENT OF YOUR PROPERTY.

PLANNING AND PREPARATION
Our team ensures the property is "rent-ready" with curb appeal, making recommendations where necessary.  We look are the suburbs past and present performance before providing an estimate of rental return.

MARKETING
We aggressively advertise your rental property across websites, post an eye-catching sign on the property. We include social links, like Facebook live and video content to attract more renters.

SHOWINGS
We arrive 15 minutes prior to the open, to freshen the property with scent and ensure all windows and curtain/ or blinds are open to allow natural light. We emphasise the benefits and features of the property. We encourage application and find out the reason why prospective tenant choose not to submit applications

SCREENING
We conduct rigorous background checks on all prospective tenants 18 years and older to place the most reliable tenants.

SIGNING
We prepare and execute all leasing documents in accordance with legislation. We secure rents and place deposit funds into the relevant authorities.

COLLECTING
We enforce the rent collections cycle with a strict, yet respectful, process that helps avoid late payments.  

MAINTAINING
We respond quickly to your tenant needs and emergencies, handling repair requests with our cost-effective team of qualified, insured maintenance professionals.  We also conduct periodic proactive interior and exterior inspections and preventative maintenance.

RENEWING
We actively work to retain tenants longer with excellent service and prompt communication.  As we proactively renew leases, we help you avoid costly turnover.

MOVING
When the tenant does move on, we process notices, educate the tenant on the process for a smooth transition, conduct the walk through and manage deposit disbursements.

REPORTING
In addition to the 24/7 client portal with on-demand, detailed accounting, activity and maintenance reports, we provide detailed monthly reports and year-end tax statements. During the leasing process, owners receive regular updates.

Then we start the cycle again, working quickly to reduce vacancy days.